MasterKumbia · Customer Policy

Refunds & Cancellation Policy

Last updated: October 20, 2026

MasterKumbia provides a digital music pool for DJs, including track previews, subscription-based full-track playback, and limited member downloads. Because access is delivered digitally, this policy explains how subscription cancellations, billing issues, and digital-track problems are handled.

1. Monthly membership and automatic renewal

Your membership price, billing frequency, renewal terms, and any applicable taxes are shown during checkout before you place your order. Unless the checkout page says otherwise, a monthly membership renews automatically each month until you cancel it.

You may cancel online through your MasterKumbia membership account. Cancel before the next renewal charge is due to avoid being charged for another period. After cancellation, your membership remains active through the end of the period already paid for, unless applicable law requires a different result. Cancellation stops future renewals; it does not by itself refund a past payment.

Please keep your checkout confirmation and cancellation confirmation for your records. If the cancellation control is unavailable or you cannot complete cancellation online, email support@masterkumbia.com so we can help promptly.

2. Membership fee refunds

Membership fees generally are not prorated or refunded for unused days in a billing period after membership access has begun. We will review refund requests fairly and will provide refunds or credits where required by applicable law.

Please contact us promptly if you believe you were charged twice, were charged after a timely cancellation, see a charge you did not authorize, or were charged an incorrect amount. We will investigate and, where the charge is confirmed to be incorrect or a refund is otherwise due, arrange an appropriate refund or credit.

3. Digital tracks and downloads

Before joining, visitors can listen to the available 15-second previews. An active membership unlocks full-track playback and up to two downloads per track, subject to the limits displayed on the site.

Because digital audio files can be delivered immediately, a completed download is generally not refundable solely because you changed your mind, no longer need the track, or chose the wrong track. This does not limit any rights you may have under applicable law, and it does not apply where a refund is required because of an incorrect charge, duplicate transaction, unauthorized payment, or a confirmed problem that prevents the purchased service or file from working as described.

4. Technical problems

If a track will not play or download, the preview is materially different from the file delivered, or a technical problem prevents you from using an active membership, contact us with the track title, the approximate time of the problem, and a brief description. Please do not send passwords or full payment-card details.

We will first try to resolve the problem within a reasonable time. If we cannot resolve a confirmed issue that substantially prevents you from receiving the membership service, we may provide a replacement or restored access, a credit, or a refund appropriate to the circumstances and any applicable legal requirements.

5. How to request help or a refund

Email support@masterkumbia.com to request help or a refund. Include the account email address, order or transaction reference if available, and a short explanation of the issue. Never include your password or complete card number in a support message.

We will review requests individually and respond as promptly as reasonably possible. Approved refunds are returned to the original payment method where supported by the payment provider; the time it takes for the credit to appear may depend on the provider or bank.

6. Your legal rights

This policy does not take away any rights that cannot legally be excluded or limited. If the law where you live provides a refund, cancellation, or other remedy, those rights continue to apply.

7. Policy updates

We may update this policy when our service or legal requirements change. The version posted on the website will apply from its stated effective date. Material changes will not remove rights that have already accrued under applicable law.